Q: Which PLC and automation brands do you maintain?

We work with Siemens (S7-300/400/1200/1500, TIA Portal), Allen-Bradley/Rockwell, Schneider Electric (Modicon, Unity), Mitsubishi (MELSEC), Omron, Beckhoff (TwinCAT) and Bosch Rexroth. Drives: ABB, SEW-Eurodrive, Danfoss. Robotics: KUKA, FANUC, ABB. Safety: Pilz, Sick.

Q: In which zones do you offer <2h SLA coverage?

Belgium: Ghent, Kortrijk, Mons, Charleroi, La Louvière. Northern France: Lille, Roubaix, Tourcoing. Spain: Albacete (HQ), Madrid, Valencia. Secondary zones at <3h: Tournai, Cuenca, Sagunto, Getafe. For out-of-zone emergencies we coordinate with our certified partner network.

Q: Do you operate 24/7 for emergencies?

Yes. We run a 24/7/365 on-call technical rota for SLA clients. Activation via dedicated phone or WhatsApp with dispatch confirmation in under 15 minutes. For non-contract requests we try to cover nights/holidays subject to availability.

Q: Do you service equipment in HACCP, ATEX or cleanroom environments?

Yes. Our team is trained in food safety (HACCP, IFS Food, BRC), ATEX zone work (mandatory recurring certification every 2 years) and cleanroom protocols (gowning, food/pharma-grade lubricants and materials). Every intervention is logged in CMMS.

Q: Do you migrate obsolete PLCs to Siemens S7-1500 without stopping production?

Yes, this is one of our most frequent jobs. Typical strategy: existing logic audit, conversion to TIA Portal, PLCSIM simulation, parallel installation with switchover, and commissioning during a minimal-production window (shift change or weekend). Recent migrations completed with under 36h of stoppage.

Q: What is the average cost of an annual preventive maintenance plan?

It depends on the number and criticality of assets. As a reference, an annual plan for a mid-size plant (20-30 critical assets) starts at around €1,500-3,000/month including quarterly visits, lubrication, inspection, CMMS and <2h SLA response. The initial audit is always free.

Q: Are your technicians certified? Under which standards?

All technicians hold BA4/BA5 (electrical works), VCA Basic Safety, ATEX training (zones 1/21 and 2/22), Siemens TIA Portal Level 1+2 and knowledge of ISO 13849 (machine safety). Training is audited every 2 years.

Q: Do you work with small companies or only with large plants?

We serve plants from 5 to 200+ critical assets. For SME industrials we offer "lite" plans (1 quarterly visit + shared CMMS) starting at €600/month, and for multinationals we build custom contracts with SLA per production line.

Q: What exactly does the free audit include?

A senior engineer visits your site (2-4h), inventories critical assets, reviews electrical panels and automation cabinets, evaluates existing maintenance plans, and produces a written report with risk-based prioritisation and improvement proposals. No commitment. NDA available on request.

Question 1

How long does it take a technician to arrive after a critical breakdown?

Accepted Answer

For SLA clients in primary zones (Ghent, Kortrijk, Mons, Lille, Albacete, Madrid or Valencia) we guarantee an on-site technician in under 2 hours. Secondary zones operate at <3h SLA. Without a contract we respond first-come-first-served, with priority to existing clients.

Question 2

Which PLC and automation brands do you maintain?

Accepted Answer

We work with Siemens (S7-300/400/1200/1500, TIA Portal), Allen-Bradley/Rockwell, Schneider Electric (Modicon, Unity), Mitsubishi (MELSEC), Omron, Beckhoff (TwinCAT) and Bosch Rexroth. Drives: ABB, SEW-Eurodrive, Danfoss. Robotics: KUKA, FANUC, ABB. Safety: Pilz, Sick.

Question 3

In which zones do you offer <2h SLA coverage?

Accepted Answer

Belgium: Ghent, Kortrijk, Mons, Charleroi, La Louvière. Northern France: Lille, Roubaix, Tourcoing. Spain: Albacete (HQ), Madrid, Valencia. Secondary zones at <3h: Tournai, Cuenca, Sagunto, Getafe. For out-of-zone emergencies we coordinate with our certified partner network.

Question 4

Do you operate 24/7 for emergencies?

Accepted Answer

Yes. We run a 24/7/365 on-call technical rota for SLA clients. Activation via dedicated phone or WhatsApp with dispatch confirmation in under 15 minutes. For non-contract requests we try to cover nights/holidays subject to availability.

Question 5

Do you service equipment in HACCP, ATEX or cleanroom environments?

Accepted Answer

Yes. Our team is trained in food safety (HACCP, IFS Food, BRC), ATEX zone work (mandatory recurring certification every 2 years) and cleanroom protocols (gowning, food/pharma-grade lubricants and materials). Every intervention is logged in CMMS.

Question 6

Do you migrate obsolete PLCs to Siemens S7-1500 without stopping production?

Accepted Answer

Yes, this is one of our most frequent jobs. Typical strategy: existing logic audit, conversion to TIA Portal, PLCSIM simulation, parallel installation with switchover, and commissioning during a minimal-production window (shift change or weekend). Recent migrations completed with under 36h of stoppage.

Question 7

What is the average cost of an annual preventive maintenance plan?

Accepted Answer

It depends on the number and criticality of assets. As a reference, an annual plan for a mid-size plant (20-30 critical assets) starts at around €1,500-3,000/month including quarterly visits, lubrication, inspection, CMMS and <2h SLA response. The initial audit is always free.

Question 8

Are your technicians certified? Under which standards?

Accepted Answer

All technicians hold BA4/BA5 (electrical works), VCA Basic Safety, ATEX training (zones 1/21 and 2/22), Siemens TIA Portal Level 1+2 and knowledge of ISO 13849 (machine safety). Training is audited every 2 years.

Question 9

Do you work with small companies or only with large plants?

Accepted Answer

We serve plants from 5 to 200+ critical assets. For SME industrials we offer "lite" plans (1 quarterly visit + shared CMMS) starting at €600/month, and for multinationals we build custom contracts with SLA per production line.

Question 10

What exactly does the free audit include?

Accepted Answer

A senior engineer visits your site (2-4h), inventories critical assets, reviews electrical panels and automation cabinets, evaluates existing maintenance plans, and produces a written report with risk-based prioritisation and improvement proposals. No commitment. NDA available on request.

What industrial clients ask before signing

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